Return Policy

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on mickaajack.com for return or exchange. Free People merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy. Mickaajack items must be returned directly to the seller. Items purchased in a Free People store must be returned to a Free People store. Items must include the attached Free People price tickets and be accompanied by the original store sales receipt.

Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date.

If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If it's received after 30 days, a Free People e-gift card will be issued. If you paid with a gift card or e-gift card, a new e-gift card in the amount of the credit will be issued and emailed to you accordingly. Please note: e-gift and gift cards cannot be returned or exchanged.

Free People is not responsible for non-Free People items shipped back to us in error.

If returning beauty & wellness, swim & intimates, vintage loves or revival, or furniture and oversized pieces, please see our policies below.

Gift Returns
Use the Start A Return (US) link located in the footer on our website to print a return label. Enter the order number and billing zip code that was used to place the order. Make sure to check "This was a gift" and enter the email address that you wish the e-gift card to be sent to. Once the return is received, an e-gift card will be issued. For store purchases, returns with a gift receipt can be exchanged or refunded for the value indicated on the gift receipt and refunds will be made in the form of a merchandise credit.

our address:

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77 Grenfell Ave, Hornchurch RM12 4DW United Kingdom